Discover how integrating PMO practices into CRM campaigns boosts efficiency, optimizes resources, and delivers stronger ...

CRM systems are supposed to help companies manage and analyze ... There should be clear roles and responsibilities for team members and clarity about which communication channels will be used and ...

The importance of reputation management has grown exponentially as consumers increasingly rely on online reviews and ratings to guide their purchasing decisions. A single unfavorable review or ...

Rather, their use should be dictated by business sense. Does using the channel solve a problem or provide some other value? A CRM Channel? If you're developing a social customer relationship ...

Many partners told CRN that as a result of Microsoft's move they are leaning towards offering more channel-friendly offerings from SalesLogix and others. Hosted CRM vendor NetLedger is hoping to ...

Riding high scores for usability and competitive pricing, Microsoft is this year's Channel Champion in the highly competitive CRM Software market. But rivals Oracle and SAP weren't far behind in a ...

CRM solutions can also make the best use of advertising and marketing campaigns by coordinating efficient planning, launching, and monitoring of omni-channel marketing campaigns. The analytics it ...

head of marketing and CRM at Toys “R” Us Asia. “The Toys ‘R’ Us iPhone app is designed to complement all our marketing channels and create fun and rewards for the customer.