ESM helps IT work in harmony with HR, facilities, legal, and more to improve service delivery, collaboration, business agility, and customer satisfaction.

There are more than 400 IT service management tools (ITSM) products in the market, although ServiceNow, BMC and Ivanti combined for 70 percent of the global market share in 2019, according to ...

SymphonyAI, a leader in predictive and generative AI SaaS products for the enterprise, today announced that a 2024 Forrester ...

Scottish physicist William Thompson famously said, “When something can be expressed in numbers, you know something about it.” This idea holds even more weight today, especially in the field of data ...

Anthony Tobelaim is the Co-founder & CPO of Siit. He previously worked at Aircall as a Senior Director of Partnership EMEA & ...

SysAid is a competitor in the IT service management market to platforms such as ServiceNow, Ivanti Neurons for ITSM and Atlassian’s Jira. The company focuses on the midmarket, according to Gartner.

In fiscal 2023 (ended June), cloud-based IT service management (ITSM) sales to enterprise customers jumped 80%. Atlassian’s Jira Service Management product now has over 45,000 customers.

Netflix director of technology Ashley Sprague and senior developer Toggi Pollack explain why the video streaming service opted ... ServiceNow IT service management (ITSM) tools for ticket ...

(MENAFN- Pressat) CTMS Service Management Ltd, a leading provider of IT Service Management (ITSM) solutions, is proud to announce it has been named as a supplier on Crown Commercial Service's G ...