There are more than 400 IT service management tools (ITSM) products in the market, although ServiceNow, BMC and Ivanti combined for 70 percent of the global market share in 2019, according to ...

SysAid is a competitor in the IT service management market to platforms such as ServiceNow, Ivanti Neurons for ITSM and Atlassian’s Jira. The company focuses on the midmarket, according to Gartner.

Ivanti also found that when employees encounter ... “We quickly realised we could use the product for more than ITSM. It’s easy to customise, integrate and use, so we have harnessed it for ...

Prior to Ivanti, Jerry served as Regional Director ... He was involved in IT Service Management/IT Asset Management (ITSM/ITAM) and Enterprise Asset Management (EAM) project management in APAC and has ...