CenCal Health sends you a new identification card that has valuable information for your providers. You need to present this information every time you receive medical services.

Proper screenings and tests can help prevention and treatment of many health conditions. If a problem is caught early, it is easier to treat. Talk to your doctor about which screenings to get. …

If you would like to email us instead, please use the form below. Warning: Information provided in the “Comment” area is not secure and thus not protected. Please do not include confidential information in your message such as; Date of Birth or Benefit Identification Card ID #.

When you first become eligible for Medi-Cal, the State of California will send you a Medi-Cal Benefits Identification Card (BIC). The new BIC has State of California written on top and has pictures of poppy flowers.

Your member handbook describes covered Medi-Cal services and benefits offered to you though CenCal Health. For a full listing of these benefits, click the appropriate Member Handbook link below.

As a CenCal Health member, there are many services and benefits available to you. Our Member Services team can assist you with questions you may have about how your plan works, how to access care after hours and provide you help with scheduling appointments and transportation.

CenCal Health sends you a “new member packet” that includes your CenCal Health ID card and a handbook with information about how to use the health plan. Don’t throw the packet away!

To sign up, you will need your CenCal Health member ID number. Your member ID number can be found on the front of your CenCal Health ID card.

If the member appears to be ineligible with CenCal Health, you can determine their State Medi-Cal eligibility through the CenCal website by selecting ‘DHS Check’

For more information about which insurance cards you should always present when receiving services, please follow this link. Next, please call CenCal Health before paying for a bill.