Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad.

Nov 2, 2024 · Interactive voice response (IVR) is a technology included in today’s leading voice-over-internet-protocol (VoIP) solutions that greets and acts on information it collects from callers.

Interactive voice response, or IVR, is an automated telephone system technology that enables callers to receive or provide information, or make requests using voice or menu inputs, without speaking to a live agent. IVR is powered by a pre-recorded messaging or text-to-speech technology with a dual-tone multi-frequency (DTMF) interface.

Interactive voice response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients.

Nov 1, 2024 · Interactive voice response (IVR), or a phone tree, is an automated phone system tool that answers incoming calls and offers options for next steps via a menu. It can answer frequently asked questions, route callers to the right agent, and …

Oct 24, 2024 · Stands for " Interactive Voice Response." IVR is a telephony technology that interacts with callers through touch-tone keypresses and voice input, allowing users to navigate menus and access information systems over the phone.

Mar 6, 2025 · IVR (interactive voice response) is a phone system that allows callers to choose options from interactive menus by using voice commands. Through IVR, callers can direct their calls to relevant agents, access information, and complete actions without outside assistance. The most basic use for IVR is call routing.

An IVR is a voice-based user interface for a telephone conversation with a computer that combines voice recognition with an automated attendant system. Callers may have the option of...

Apr 3, 2023 · What is interactive voice response, or IVR? It is an automated phone system technology that enables incoming callers to exchange information through a series of phone menu options. Voice response systems use the caller’s responses to route calls to the correct extension.

Jan 23, 2025 · What is IVR (Interactive Voice Response)? IVR, or an Interactive Voice Response system, is an essential call management feature of call center software solutions.