Jan 19, 2024 · Hello - I'm looking for advice regarding some warranty/TSB issues I currently have. Maybe someone has experience with Fords Customer care department and can help with my expectations of getting my issue resolved. I've had my Raptor about 7 months now, and have been loving it. 2021 Raptor with...

Mar 7, 2020 · What is the user name of the Ford Customer Care person on the site? I can't remember and am having trouble trying to search for it. Dealership did shoddy work on simple tasks (oil change, tire balance) and it's going back Monday for them to address but wanted some advice on how best to...

Jan 11, 2017 · The transmission shudder was intermittent so we dealt with it even though it didn't seem right, then the transmission went completely out 2x causing 7+ months in the shop. Ford corporate was absolutely no help to keep a customer or fix the issue even though we were still under factory warranty and had Ford ESP as well. Why didn't we trade it ...

Jan 19, 2024 · Interesting, I wonder what the story on it was. I was originally from the Detroit area and owned a couple vehicles like that, one I confirmed was an exec demo and the other was some sort of emissions testing car. I can only guess - but considering the truck had 10 miles when sold by Ford to...

Jun 17, 2012 · Ford is offering me the Ford "Premium Care Plan". Basically it's an extended warranty that I'm not really familiar with but the customer service rep said that this will cover "over a thousand components" for up to 5 years or 75k miles.

Oct 27, 2021 · 2. My dealer said that they don’t have an eta on the part as there are zero available in their system nationwide and to escalate to ford customer care 3. Escalating to customer care three times and then to a supervisor in customer care, they told me it may be more than twelve months. It’s escalated as far up as it can go but the supplier is ...

Jun 16, 2023 · Ford customer care literally told me the head of that service department didn’t know what she was talking about. At this point Ford customer care told me to take the truck to a different Ford dealer. She said to take the truck and ask to test drive with the shop foreman at the new dealership. So two weeks ago I took my truck to another Ford ...

Jul 17, 2020 · Can’t argue w that - problem is usually you have to hit 14 different prompts, to then wait on hold for 45 min, and if you’re lucky enough for an actual human to pick up, they aren’t in the US and don’t speak English worth a damn As stated above, customer service in …

Dec 18, 2014 · If you bought the truck new, I’d recommend contacting Ford customer care and see if they’ll cover the repair. If not, contact your dealer and ask them to notify you when the new software for 21B10 is available so you can move forward with the …

Oct 23, 2023 · Ok just giving people a head up. Early build 2018 802A had phasers replaced at 54K under warranty, they went out again now at 94K no warranty but I called Ford Customer Care and they offered 50% coverage. I accepted the discount and truck is back with me fixed again, Ford Customer Care...