Feb 13, 2025 · Hi Cindy4,. If you've turned off online payments but are still seeing transactions with the reference “MYOBxxxxxx” and multiple invoices being matched to one payment, it might be due to the system's auto-matching feature.

Nov 17, 2024 · Hi Sinclair and GASCOIGNE,. We're aware of the issue preventing you from logging in to your file, and our team is currently investigating a disruption affecting the login process.

Thank you so much for your post. You can access Live Chat by going to our website www.myob.com.au click on the phone icon from the top right corner, which brings the 'Contact us' page. Click on Live chat on the right and the chat window will appear at the bottom right corner.

Feb 5, 2023 · It's more than 12 months siraised the request to be able to use allocate CATEGORY to sales in MYOB online. Recurring transactions can't be used on line if they are pre-saved with a CATEGORY, new Invoices can't be created if in settings CATEGORY is set as required - so basically MYOB online is unusable, without changing settings.

We regret that you are having issues hiding a bank transaction using the online version of AccountRight. We are grateful for your patience and understanding during this time. In this matter, to hide a transaction you may go to the Bank Feeds window >> Right-click the transaction >> Choose Hide Transaction.

Nov 21, 2024 · I've been a MYOB customer for over 25yrs and ALL my customers prefer to pay direct debit. Subscription paid to MYOB is over $6k per year and I'm now being forced into extensive proof of identification, just to email an invoice directly from the system.

To create a copy of your MYOB online file, you may need to create a backup. To do this, kindly log into your AccountRight > Go to File > Select Backup, and then the Back Up Company File window will appear. This window will allow you to select the location where you want to save your backup as well as to create a password for the backup.

Hi MYOB Team and Community, I'm writing to suggest the implementation of both a dark mode theme and high contrast themes for MYOB. These accessibility features would significantly improve the user experience for many, especially those who find standard interfaces challenging.

Feb 6, 2025 · Our company is also experiencing this issue today, despite the fact that our last successful settlement for an online payment through the same system was only 2 days ago. Currently there doesn't seem to be an advisory about anything being amiss on MYOB's status page, but... we haven't changed any configuration in the last two days, and it now ...

Feb 3, 2025 · The Company File code can be given by our support team, make sure to reach out to them directly. You can reach them on Live Chat via our virtual assistant, MYOB Support or by submitting a support case via My Account. Before reaching out to them, please have your Serial number and Company File ID ready. Regards, Earl