If a train is more than 15 minutes delayed, you can claim compensation for part or all of your journey. This is usually done via the Delay Repay scheme. The exact amount of compensation you receive depends on the length of the delay and whether you have a single, return, or seasonal ticket.

Depending on the train operator you'll be travelling with, you can claim compensation if there's a 15-minute or 30-minute delay to your journey. The delay is calculated against either the normal timetable or an amended timetable that is published in advance, for example during planned engineering works at weekends.